Objective

 

Help desk/technical support, software quality assurance/testing, or systems/business analysis position.

 

Education

Colorado State University                              Fort Collins, CO               Fall 1999 – December 2003

Bachelor of Science in Business Administration, Computer Information Systems major.

Ø        Graduating GPA of 3.53

Ø        4 year National Merit Scholarship Recipient

Ø        Honors Program Participant and Graduate

International Education of Students               Freiburg, Germany                                     Spring 2002

Ø        Improved German language skills to a conversational level and experienced German culture

 

 

Technical  Skills

 

OS:               Microsoft Windows XP, 2000, 95/98, some UNIX

Software:      MS Office (Word, Excel, Powerpoint, Frontpage, Access, Project, and Outlook), Internet Explorer,   Netscape, Visio, HEAT Ticketing System, Paint Shop Pro

Hardware:    Have built 15+ computers from basic components; can diagnose and fix most hardware problems

Languages:   Basic knowledge of:  SQL, HTML, ColdFusion, Visual Basic, ASP.net, Java

 

Work Experience

OCI                                                                  Cheyenne, WY                                Spring 2004 – Current

Client Service Agent Team Lead

Team lead of group of four Client Service Agents including scheduling, management and process improvements for the team.  Primary contact representative for support of OCI internet applications.  Assist clients with technical, training and profile management issues.  Ongoing testing of applications and application fixes.  Researched and helped implement a new call log program.  Documented job functions and assisted in creation of position manual.  Improved communication and support for my given account contract.  Received an Exceptional Performance award.

McDATA CORPORATION                             Broomfield, CO                                           Summer 2003

Help Desk Technician Intern

Assisted internal customers, McDATA employees, with a wide variety of computer issues.  This included setting up new machines, troubleshooting computer errors, network profile management, virus containment and cleanup, and computer inventory tracking with an emphasis on quality customer service.  I received excellent reviews from my internship mentor.

ALL STAR MUSIC                                          Fort Collins, CO                                          2000 - Current

Professional Mobile Disc Jockey

Certified Mobile Disc Jockey through the Colorado Professional Disc Jockey Association.  Provide DJ, MC and customer service for weddings, corporate parties and other events.

KELLY SERVICES                                         Denver, CO                                                    2001 - 2003

Temporary Employment

Helped to organize Interstate Gas Company of Colorado more effectively, performed variety of tasks for NCS Pearson during testing for airport security screeners, and provided data entry services at All State Insurance.

ADECCO                                                         Denver, CO                                                    1999 - 2002

Temporary Employment

Performed in several capacities including data entry/retrieval, general office administration, answering telephones, responding to inquiries, resolving complaints, customer service representative etc. at numerous companies.

 

 

Skills Summary

¯       Diverse skillset of hardware, programming, and user oriented knowledge of computers

¯       Excellent communication skills while under pressure from DJ, security and office experiences

¯       Effective problem solving, critical thinking and project management skills

¯       Quick and accurate learning abilities from temporary employment experiences

¯       Natural leader with independent, well-rounded and professional qualities